Whether you manage a hotel for a major chain or you just opened a small hotel in a popular tourist destination, a little thought should go into the décor. You have probably already spent a considerable amount of time decorating the rooms perfectly, but have you done anything with the main lobby? This often gets neglected. After all, guests are only in the lobby for a few minutes, so it probably doesn't really matter what it looks like, right? Well, keep in mind that the first few minutes when they arrive sets the tone for the experience they are expecting to have. Plus, they are handing you cash or a credit card, so they should be surrounded with a positive environment to help keep their anxiety level low.